All orders in stock are shipped within 2 business days

Order confirmation
When you submit your order to us, you will receive an email confirming that we have received your order and are processing it.

Shipping confirmation
You will then receive a second email to notify you as soon as your order has been shipped.

All orders placed Monday through Friday are shipped within 2 business days.

Orders submitted on a weekend
Weekend orders are shipped on Monday.

Delays and cancellations
kinderboo Personalized Music makes every effort to ensure that the information supplied on the site is accurate. Where delays and out of stock situations occur, every effort will be made to inform the buyer.

SHIPPING COSTS:
The cost of shipping within North America is $2.95 (Can) per CD. The shipping cost is added to the product price.

Delivery Time
Orders take between 4 – 14 business days to arrive at the delivery destination. Saturdays, Sundays and Statutory Holidays are not considered business days. The delivery time depends on where in North America you live. During the holiday season delivery times will increase significantly – possible even double! Delivery times are based on Canada Post and are not guaranteed by kinderboo Personalized Music.

Return Policy
Our Guarantee to you
We are so confident that you'll be completely satisfied with your purchase, that we offer a 100% money back Guarantee. If for any reason you are not satisfied within the first 14 days after your purchase, simply return your CD for a full refund of the purchase price.

Our personalized music CDs for children are digitally mastered to the highest standards and every copy shipped is controlled according to strict quality standards to ensure that our customers receive a world class product.

If we ship the wrong product or if the product is in any way faulty or damaged, we will exchange it for the correct one. We will also pay for the delivery charges.

In the unlikely event that a quality error does occur please return the CD in its original packaging for replacement as per our return policy above. We hope we never have a dissatisfied customer but, should you have a concern, please contact us at 1-866-922-5747 during business hours (Monday - Friday, 8am - 8pm) and let us know why you were not entirely satisfied with your purchase so that we can make any error right. If there was something we forgot to mention in our product description or if the product does not meet your expectations, we\’d like to know!